Terms and Conditions

Your use of Eppo’s hosted services (the “Eppo Service”) is subject to and governed by the Master Subscription Agreement at https://www.datadoghq.com/legal/msa/ (the “Governing Contract”). Capitalized terms used but not defined below will have the meanings ascribed to them in the Governing Contract.

The terms below apply specifically to Customer’s use of the Eppo Service and will take precedence over any conflicting terms in the Governing Contract.

1. Support

Support is included at no additional charge as part of the offering. Support consists of reasonable technical assistance provided via slack or other standard channels during regular business hours.

2. Order Renewal

Orders for the Eppo Service will not automatically renew at the end of the Order Term.

3. Notice

For billing-related matters under an Order for the Eppo Service, Customer may contact Datadog at billing@datadoghq.com.

4. Definitions

Documentation is currently available at https://docs.geteppo.com/.
Pricing Page is as listed in the applicable Order.
Security Measures means those described in the applicable SOC 2, Type 2 audit report for the Eppo Service available at https://trust.datadoghq.com.
The applicable login page for the Eppo Service is https://eppo.cloud/.

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5. Changes to the Terms & Conditions

These terms and conditions (“Eppo Terms and Conditions”) may be modified at any time by the posting of a revised version at https://www.geteppo.com/terms-and-conditions, which modifications will become effective as of the first day of the calendar month following the month in which they were first posted; provided, however, that if an Order specifies a fixed term of 12 months or longer, the modifications will instead be effective immediately upon the start of the next Renewal Order Term. In either case, if Customer objects to the updated Eppo Terms and Conditions, as its sole and exclusive remedy, Customer may choose not to renew at the end of the applicable Order Term. For the avoidance of doubt, any Order for the Eppo Service is subject to the version of the Eppo Terms and Conditions in effect at the time of the Order.